USU gets prime marks for customer satisfaction, technique and implementation in Business Support Management (ESM)
“USU the German winner for ESM excites consumers and companions with focus in direction of associations and an innovative ESM platform” – that is the conclusion of the current market analyze released in mid-February 2022 by Research in Motion, an analyst firm dependent in Germany. With an over-all rating of 9.35 out of 10, USU as soon as yet again ranked 1st amid application vendors these as TOPdesk, Micro Concentrate, ServiceNow and Serviceware.
750 IT administrators in significant and medium-sized firms with spending budget obligation in Germany were being surveyed for the “Vendor Choice Matrix™ Enterprise Services Management” industry examine. The seller position record is identified by customers’ assessments. Companies are evaluated dependent on distinct conditions in the places of system and implementation. These include variables these as eyesight and marketing, innovation and differentiation, corporation steadiness and implementation energy, breadth, and depth of the variety of answers, current market share and growth, consumer gratification and a lot more.
The sector study is developed to support organizations picking out vendors, present data on market place traits and aid prioritize IT investments. It is offered for download free at https://hubs.la/Q014s5-B0.
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In their report, the analysts publish: “USU Support Management as a alternative and its optional include-on values are an great alternative for organization customers all-around the world to boost, streamline and grasp all electronic workflows and difficulties. Complimented with the company’s enthusiasm for client and partner achievement, the adoption of USU Services Management maximize support high-quality and effectiveness for any enterprise organization.”
“We are pretty pleased to after once more be at the forefront of this dynamic advancement current market with our ESM answer. We are also proud of the superb consumer feedback mainly because it displays the near partnership with our prospects,” affirms Peter Stanjeck, Senior Vice President at USU.